Job Description

We are looking for a problem-solver! You will join a highly collaborative team and will perform complex analysis to troubleshoot operational and application issues, particularly involving third party business applications that are in production.

This position is expected to be hybrid.

NYC Salary Range - $94,182 - $96,000 annually; compensation is commensurate to geographic location.

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Maintain detailed working knowledge of various Credit Union business processes and applications/systems in order to provide technical and operational assistance to UNFCU staff.
• Acquire the knowledge of new applications or operational processes that are targeted to specific business units.
• Monitor, assess, create, publish, and maintain documentation for any requested changes by the business units as well as notify all internal staff of requested changes.
• Function as Level II support resource for systems and applications administered, supported, or managed by the IT Application Management group.
• Monitor and assist incoming Service Desk tickets escalated by Level I (Service Desk) support.
• Escalate incident/potential problems to Level III Support or the IT Application Support Manager depending on nature of issues.
• Research and implement application/system parameters, versions and query designs, data access and table maintenance codes; develop procedures for maintenance and support of such.
• Responsible for generating reports for management and staff from various database sources in an efficient manner.
• Troubleshoot and resolve operations and application issues.
• Perform various quality assurance and quality control aspects as they relate to the operations and applications within UNFCU such as identifying and documenting problems within operations and recommending solutions.

• Bachelor’s degree in Computer Science, Computer Information Systems or Management Information Systems and a minimum of 3-5 years of banking/financial services operations and applications support experience
• Working experience in supporting different software applications and systems
• Advanced computer skills, especially with databases and reporting
• Ability to work independently and within a team environment to complete assigned projects in a timely manner
• Strong interpersonal, verbal and written communication skills
• Able to multi-task, taking on several initiatives at once

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