Job Description
We are seeking a Guest Service Representative to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.
Position requires an uncommon tour of duty to include night, weekends, and holidays. Performs other related duties as assigned.
If interested in applying for this position you may preview the online application:Please copy and paste link above into your browser
Qualifications:
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience:The Rocky Mountain Lodge is the premiere Air Force hotel on Buckley Space Force Base in Aurora Colorado. It is managed and staffed entirely by civilians. The location and job are fantastic. Working for the Air Force ensures a guaranteed bi-weekly pay check and outstanding job security.
Link for applying:The Rocky Mountain Lodge is the premiere Air Force hotel on Buckley Space Force Base in Aurora Colorado. It is managed and staffed entirely by civilians. The location and job are fantastic. Working for the Air Force ensures a guaranteed bi-weekly pay check and outstanding job security. \r\n\r\nLink for applying:\r\n
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