Job Description

Job Description

Job Description

This position can be Hybrid or 100% Remote in the US

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing!

Benefits

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

Essential Duties and Responsibilities

• Develop enterprise-grade software solutions to meet the technology/business needs. Scopes flexible technical solutions, which includes but is not limited to the development and maintenance of the Company’s Dynamics CRM technology.
• Build custom solutions for Dynamics CRM utilizing a variety of innovative technologies specializing in Software Development Best Practices.
• Dynamics administration; including workflows, configuration including UI / form development – web + unified client interface.
• Dynamics administration of security, reporting, dashboards, migration, custom development.
• Dynamics web resources, data integrations, and CRM solution file management i.e. SharePoint integration.
• Advising business users on best practices for CRM, development, or integration processes.
• Balance business users requests and requirements with technical constraints.
• Building and configuring CRM forms, views, dashboards, workflows.
• Experience with D365 CDS PowerApps model, automating business processes with Microsoft Flow.
• Working with internal support members to resolve technical issues with servers, ETL packages, SQL, SSRS and other related technologies to the internal CRM system.
• Maintain code repository, Azure DevOps backlog and source control.
• Follow and maintain Life Cycle Management using best practices and industry standards.
• Follows all organizational systems, programs, training, policies, and procedures as required and complies with relevant legal mandates. Seeks guidance, as necessary.
• Fully document all designs and implementations in Dynamics CRM.
• Participate with other IT projects as needed.
• Other duties as assigned.

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements
Travel Requirements: Less than 25%

Education/Certification
Minimum 4 Year / Bachelor's Degree equivalent experience will be considered.
Preferred Certification Microsoft certifications on Dynamics 365 CE/CRM a plus.

Required Experience
3+ years experience working in Dynamics CRM
3+ years experience working in C#, .Net, or JavaScript.
GitHub and or code repository experience required.
Experience working in a CRM and Azure DevOps experience a plus

Knowledge, Skills, and Abilities

• Ability to make independent judgement calls.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Must have the ability to prepare clear documentation, presentations, and design diagrams
• Strong project ownership and project planning skills.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical, evaluative, and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to manage highly complicated designs and life cycle of CRM and other complex issues
• Extensive experience working in a team-oriented, collaborative environment.
• Strong history of success in similar positions

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer

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