Bilingual Customer Service Representative Job at The Fountain Group, North Chicago, IL

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  • The Fountain Group
  • North Chicago, IL

Job Description

The Fountain Group is a national staffing firm and we are currently seeking a ­­­­­­­­Customer Service II (Bilingual) for a prominent client of ours. This position is in ­North Chicago, IL 60064. Details for the position are as follows:

Job Description:

  • $22 - $23/hour
  • Hours: 10:30am to 7pm Mon thru Fri. This is a 24/5 Service Center, 4 service centers globally, and the US location is 7am to 7pm.
  • Seeking a bilingual CSR (French OR Spanish + Proficient English)
  • Will assist Client Employees with HR related matters + process in system / Workday.
  • Organizational changes transactions, promotions etc. beyond just intake.
  • Using Zendesk for ticketing system. Either system is a plus. Excel also helpful.
  • Strong typing abilities is important (40+ WPM being ideal)
  • Will have 3-4 weeks of training.

Qualifications:

  • HS Diploma or equivalent required, degree preferred.
  • Must have CSR experience and be Bilingual.
  • Previous experience utilizing Workday & supporting HR related matters is preferred.

Job Tags

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