To say that the Covid-19 pandemic presented unprecedented challenges for governments, healthcare systems, and businesses across the globe would be an understatement.

But it was the resilience and capacity of these stakeholders that determined the outcomes of this drawn-out battle.

Supply chain and logistics operators have played a crucial role in handling the crisis, ensuring the flow of essential supplies while overcoming transport disruptions, movement restrictions, and dramatic volatility in supply and demand.

This was not an easy task for an intrinsically complex and widespread industry, and gaps in the supply chain were further widened amid the challenges.

Digitalisation benefits

It was at this juncture that digitalisation was able to prove its merits, and trends that were already under way in the sector were accelerated.

In 2020 and 2021, logistics companies turned to innovative solutions with the purpose of maintaining operations in the most challenging conditions. For some, it came in addition to tools they already had in place or were trialling. But for many, it was their first foray into the world of digital transformation.

Surveys conducted by global consultancy McKinsey & Company found that when it comes to strengthening supply chain resilience, companies are focusing on areas such as visibility, disruption monitoring and risk analytics.

“Traceability on the back of digitalisation has improved massively since the pandemic,” says a logistics service provider based in Dubai. “But this has also introduced greater scrutiny at every checkpoint. There is a need for stronger accountability.”

Blockchain technology

A potential solution sits in the blockchain technology space. Blockchain allows for secure and transparent management of transactions through a decentralised network, which readily lends itself to improving the accountability of logistics operations.

But the success of a blockchain network comes down to stakeholder buy-in across the board, an issue that has prevented its widespread adoption.

“It cannot work if we’re the only entity doing it,” says a free zone representative at the club. “Everyone in the supply chain needs to participate.”

Priorities have also shifted since the pandemic, says another speaker, emphasising that first-mile players – manufacturers – are hesitant to divulge sensitive details.

“The infrastructure for blockchain is already in place in the UAE – we’re already paperless on so many fronts,” he says. “And the successful distribution of Covid-19 vaccines using blockchain is a testament to our capabilities.

“Because of how sensitive the situation became during the pandemic, manufacturers were more guarded about information on goods movement. This could limit the success of blockchain in the near term.”

Cheap labour

Several players at the club see scope for other solutions such as drones, robots and further automation of supply chain processes in the UAE logistics sector. But the cheap cost of labour in the UAE dramatically reduces the need to opt for more automated systems.

“We need to understand that digitalisation is not just about eliminating manpower, but using labour for more productive operations,” says an expert.

It is also equally important to invest in training and upskilling when it comes to digitalisation. Studies by McKinsey & Company further reported that only 1 per cent of the companies surveyed had sufficient in-house digital talent to manage supply chain optimisation.

“Companies are actively investing on the digital front,” says the free zone representative. “It may not be moving as quickly as people want, but it’s happening. And as decision-makers, we need to prepare ourselves as well as our employees for this disruption.”

This article is a part of a series from the Logistics Business Leaders Club held in Dubai on 29 June by MEED in partnership with Mashreq. Attendees at the closed-door event were speaking on condition of anonymity.