Trained Humana Military Customer Care Advocate Job at Veteran Government Services LLC, Charleston, SC

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  • Veteran Government Services LLC
  • Charleston, SC

Job Description

Job Type


Full-time

Description

VGS is looking for experienced work-at-home Humana Military Tricare contact center skilled, full-time at-home, inbound benefit support representatives handling calls for TRICARE callers. You MUST have previously supported Humana Military as a Customer Care Advocate. A $3,000 signing bonus will be paid to selected candidates meeting the position requirements.

Only U.S. Citizens living in Alabama, Georgia, Kentucky, New Mexico, North Carolina, Oklahoma, South Carolina, Texas, and Southern Virginia should apply.

Responsibilities

•Responds to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims.

•Operate a PC to obtain and extract information, documents information, activities and changes in the database.

•Thoroughly documents inquiry outcomes for accurate tracking and analysis.

•Coordinates with various functions within team to ensure Tri-care member requests and questions are handled and in a timely manner.

•Working with the support of a virtual (at-home) supervisor, receives and place follow-up telephone calls / e-mails to answer questions and when necessary, escalate complex requests to senior team members or supervisors.

•Seeks, understands, and responds to the needs and expectations of internal and external customers in a manner that meets quality, member experience, and first-time issue resolution objectives.

•Proven ability to work from home offices Monday through Friday, between the hours of 8:00 AM to 7:00 PM Eastern Time.

Requirements

Qualifications

•Must have previously supported Humana Tricare and eligible to be reemployed supporting Humana Military Tricare

•Have at least 1 - 2 years of call center experience

•Excellent phone etiquette and communication skills - ability to adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict.

•Predictable and reliable attendance.

•Highly developed sense of integrity and commitment to customer satisfaction.

•Be a team player.

•Ability to pass a drug screen and background check.

•Be a U.S. Citizen and reside in the States of Alabama, Georgia, Kentucky, North Carolina, New Mexico, Oklahoma, South Carolina, Virginia, or Texas for this role.

Apply online at our company website:

Job Tags

Full time, Home office, Relocation bonus, Monday to Friday,

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