Job Description
Chick-fil-A St. Augustine is seeking a hands-on Human Resources professional to join the CFA Team contributing to operations 40% of the time and handling HR functions, duties and responsibilities 60% of the time. The selected candidate must have 1-2 years of experience in providing Human Resources to a mid-sized employer. A Bachelor's degree in Human Resources is preferred with appropriate certifications in Human Resources (ie: PHR, SPHR, SHRM-CP or SHRM-SCP).
This position will provide support to a vibrant restaurant business with approximately 300 non-exempt employees. Serving in operations both front and back of house performing operational duties in the drive-thru, taking orders, working in kitchen operations, ensuring quality food is served to guests and working side-by-side with all operation directors to ensure success.
Human Resources Duties (60% of the time) include, but are not limited to:
Provide outstanding leadership to team members, focused in the areas of human resources, culture management, policy enforcement and planning.
Assist with talent acquisition and new employee coordination.
Handle employee disciplinary actions, tracking and meetings with employees and leadership to communicate performance expectations and provide counseling when expectations are not met.
Oversee performance management program, employee evaluations, succession planning and mentorship program.
Oversee new employee orientation, onboarding processes and all employment documentation.
Responsible for Applicant Tracking program, updates, policies, forms and changes in HR systems.
Assist with all employee benefits programs including: Health, Dental, Vision, 401K, Tuition Assistance and wellness.
Ensure compliance with all federal, state and local employment regulations, as well as CFA policies and procedures.
Assist with updating employment policies, job descriptions and employee handbook.
Conduct analysis on employee turnover, cost of benefits, and various talent management reports.
Models hospitality with team members and guests, train team members on Guest Recovery Model and coaches team members daily on the Recipe for Service and 2nd Mile Service.
Coordinate, develop and provide leadership training to the team.
Coordinate special team events such as employee of the month, employee appreciation day, team building events and team birthday celebrations ensuring the culture of care is embraced by all.
Partners with Training and Operations Directors to ensure team members are trained on operational requirements, and review processes with Operator and Leadership Team, on an on-going basis.
Conduct analysis as directed by the Chief Talent Officer and CEO.
Other duties as assigned.
Requirements:
Must be:
We offer:
We love to promote from within so there are opportunities to advance into leadership, including being considered for the high performing leadership team.
Apply today.
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