System Engineer 3 - Customer Facing Senior Manager Job at Orion Consortium, Annapolis Junction, MD

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  • Orion Consortium
  • Annapolis Junction, MD

Job Description

Job Description

Job Description

Position Description:

Leadership and Team Management
  • Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
  • Foster a culture of collaboration, innovation, and continuous improvement within the team.
  • Service Delivery Management:
  • Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
  • Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
  • Strategic Planning and Execution:
  • Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
  • Collaborate with stakeholders to align digital services with business objectives and technological advancements.
Technical Expertise and Solution Design
  • Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
  • Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
Customer Relationship Management
  • Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
  • Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
Budget and Resource Management:
  • Manage financial resources, including budget planning and cost control measures.
  • Optimize resource allocation to maximize operational efficiency and service delivery excellence.
Mandatory Skills:
  • Customer focused and result oriented
  • Senior Level Management
Desired Skills:
  • Information Technology Infrastructure Library (ITIL) V3 knowledge
  • PMP
Certification Required:
IAT Level II cert required
CompTIA Security+ CE

Experience:
HS or GED - 20 Years
Bachelors - 25 Years

Clearance Required:
TS/SCI FS poly

Position requires a TS/SCI.

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