Job Description

Role: Scrum Master

Location: Toronto, ON

Mode: Full Time

Job Description:

As a Scrum Master, handles scrum team, meetings efficiently. Handles impediments and risks, Good exposure to JIRA & Rally. To assist the Project Manager in ensuring successful monitoring, tracking and completion of all activities associated with a particular software lifecycle phase by guiding the assigned team.



Principal Accountabilities:

• Lead project development, production support or maintenance activities, as assigned.
• Ensure timesheets and invoicing processes are completed on or before the deadline.
• Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated.
• Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines.
• Ensure analysts adhere to SLAs/KPIs/OLAs.
• Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner.
• Assist Project Manager in Risk Management and participate in quality reviews and implement quality norms. Lead and ensure project compliance with Software Quality Processes and within timelines.
• Draft initial charter and project plan and create and review functional and technical specification documents. Monitor, track and analyse project control metrics.
• Review and consolidate status reports for assigned activity or phase and lead and perform all activities related to maintaining successful knowledge management including re-usage, accuracy and efficiency.
• Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates.
• Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

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