Job Description
Retail Regional Manager - Great Lakes (250200)
Job Summary
The Retail Regional Manager role requires meeting and exceeding field expectations with overall region responsibility for store effectiveness and customer satisfaction. In order to do their jobs effectively, the Regional Manager must have excellent customer service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others. Regional Manager’s must have strong performance management and coaching skills allowing ongoing development of their retail team. The Retail Regional Manager will oversee 8-12 CCI Retail Store locations and will be the direct supervisor for all CCI Retail Store Managers within their assigned Region.
Essential Functions
Manages all aspects of in-store execution within assigned market, including but not limited to: staffing of retail locations, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
Establishes and maintains critical relationships with field and home office leadership.
Ensures and promotes strong relationships with the field team and program leadership to ensure communication continuity and adoption of all directives.
Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching.
Ensures employee satisfaction through progressive employee engagement.
Interviews and hires high quality full and part time Store Managers, Assistant Store Managers and Sales Associates.
Manages attrition through key performance indicators.
Manages performance in market to achieve all sales and customer service objectives.
Supervisory or Management Responsibility/Decision Making Level
Works collaboratively with field sales leadership to achieve all company objectives.
Provides regular reports to senior leadership.
Participates in and completes all required sales training personally and ensures all employees in market are fully trained at all times.
Provides feedback on current store performance, derives plan of action for future progress, and ensures execution to that plan.
Provides responsibility for distribution, tracking and retention of all team resources.
Identifies trends and opportunities and utilizes for continuous sales and experience improvement.
Responsible for all hiring, training, and performance management of store managers within market.
Makes all hiring and termination decisions in collaboration with HR.
Directly coaches and trains store management and sales representatives within market.
Directly responsible for all retail operations within the assigned market.
Minimum Education and/or Experience
Bachelor’s Degree in Business preferred.
5-7 years training, sales, account management or related experience and 3+ years of retail management experience required.
Requisite Abilities and/or Skills
Multi-Unit Specialty Retail management experience required.
Proven record as a leader and multi-unit manager.
Excellent communication skills both verbal and written.
High level of business acumen.
Proven ability to train and develop subordinates.
Flexibility to work weekends and travel when required.
Proven self-starter.
Ability to incent and drive sales reps to perform and deliver company expectations.
Must be proficient in all MS Office suite of products; Word, Excel, PowerPoint.
Additional Job Requirements
Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.
About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50+. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Based on 2024 ACSI® Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at theacsi.org. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2985 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook, Instagram, and Youtube.
Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)
Minimum Salary: $105,000
Maximum Salary: $157,000
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.
Competitive base pay with potential for shift differential, overtime and bonus pay
Medical insurance (98% company-paid for full-time employee only coverage)
Dental and Vision insurance (100% company-paid for full-time employee only coverage)
401(k) company match of 100% up to 6% of your pay
Discounted Consumer Cellular wireless phone plan for employees
Paid Time Off (PTO) available following a 30-day waiting period*
6 company-paid holidays plus 16 hours of floating holiday accrual per year
Flexible Spending Accounts (FSA) for health care and dependent care expenses
Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
Long-Term Disability insurance (100% company-paid)
Employee Assistance Program (100% company-paid)
Education reimbursement
Employee rewards program
*Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.
Pre-employment background check and drug screen is required.
#RTL2025
Primary Location: United States-Pennsylvania
Other Locations: United States-Ohio
Job: Retail Management
Schedule: Full-time
Travel: Yes, 50 % of the Time
Job Posting: Apr 1, 2025
Unposting Date: Apr 7, 2025
Job Tags
Hourly pay, Holiday work, Full time, Contract work, Part time, Remote job, Home office, Flexible hours, Shift work, Weekend work,