Job Description
The Clinical Support Associate assists the Clinical Operations Team within a limited scope of defined responsibilities in carrying out one of the assigned roles (collection/processing of laboratory samples, data entry of clinical data or administrative/front office support).
Duties/Responsibilities:
Phlebotomy/Laboratory Responsibilities:
o Assist in the conduct of clinical trials by performing phlebotomy and laboratory tasks in accordance with the study protocol, GCP, ICH Guidelines, and client SOPs
o Perform venipuncture, capillary puncture and/or other fluid collection within scope of the protocol and local law and regulations
o Process, package and ship laboratory specimens as required per protocol and IATA regulations, if applicable
o Track, order and maintain inventory of all laboratory and study related supplies throughout course of the clinical trial
o Communicate with coworkers, leadership, study subjects, sponsors, CROs, and vendors under the direction of the Clinical Research Team
o Maintain confidentiality of patient protected health information
o Escalate potential patient safety issues to Clinical Research Team
o Clean, organize, and disinfect the patient care, lab and lab equipment areas as needed
Data Entry Responsibilities:
o Assist in the conduct of clinical trials by performing data entry tasks in accordance with the study protocol, GCP, ICH Guidelines, and client SOPs under the direction of the Clinical Research Team
o Enter source data into the sponsor's and/or vendors data portal
o Resolve basic queries that do not require a change in the clinical source chart per client SOPs
o Escalate missing and/or inconsistent data identified in the subjects chart to Clinical Research Team
o Demonstrate basic understanding of good documentation practices when transferring data to sponsor/CRO data capture systems
o Maintain confidentiality of patient protected health information
Front Office/Admin Core:
o Maintain confidentiality of patient protected health information
o Prepare source document charts, copy and/or file medical records and study related documents as required
o Perform front office duties as needed including but not limited to answering phones, scheduling subjects appointments, making reminder calls and updating patient tracking systems
o Instruct patients on completing applicable paperwork upon check in
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.
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