Job Description

Salary : $5,513.52 - $6,701.37 Monthly Location : National City, CA Job Type: Full-Time Job Number: 25-40 Department: Police Opening Date: 10/29/2024 Closing Date: Continuous Description

*BOTH FULL-TIME & PART-TIME POSITIONS AVAILABLE*

** Open Until Filled ** Make a difference in our community as a Police Dispatcher and join our TEAM! With a state-of-the-art facility that includes large windows providing natural light, and ergonomic sit-stand dispatcher consoles which makes the work environment satisfying and fitting our organizations values. This is an exciting and rewarding career option! Our Police Dispatchers are first responders who serve as the primary link between the public and Police Officers receiving 911 emergency and non-emergency calls. If you are team-oriented, have a strong work ethic, and exceptional customer service and communication skills - APPLY TODAY!

THE POSITION:

Under general supervision, to receive, evaluate, and transmit emergency and routine voice radio messages; dispatches required equipment and personnel in accordance with standard policies and procedures; maintain records; and perform related duties as required. Key Responsibilities This position will perform the key responsibilities listed below and/or may perform similar related duties not listed here. Monitors radio receiver for all communications concerning police department and mutual aid radio channels. Maintains two-way radio communications with emergency cars and other emergency units on assignments. Maintains contact with all field personnel. Receives emergency and other-type messages, secures and records/logs all information regarding type of emergency or incident, exact location, and other pertinent information. Dispatches personnel and equipment according to standard operating procedures. Keeps supervisor informed of general activities and emergency calls or situations. Maintains accurate records of requests for service and other departmental activities. May instruct other personnel in the techniques and use of the department's communication equipment. Minimum Qualifications Education : Graduation from high school or GED equivalent. Training and Experience : Two (2) years of public contact or clerical experience which demonstrates the ability to perform multiple tasks at the same time and use short-term recall skills. Previous radio communications experience is desirable. Knowledge and Skills in: Correct English usage; general office practices and procedures; customer service techniques. A bility to : Learn the rules and regulations of the Federal Communications Commission, which governs the operation of radio transmitters or receivers; quickly recall from memory short-term information received; work under stress; exercise self-control and good judgment in emergency situations; study and maintain a knowledge of departmental policies and procedures, streets, and City geography; maintain clear and accurate records; follow written and oral instructions; speak clearly and distinctly; type at a speed of at least 40 net words per minute; work days, evenings, weekends, and holidays as needed ; and establish and maintain effective working relations with all levels of staff and the general public in routine as well as stressful situations. Examination Process The examination process will consist of the following:

1. Application : Applications will be accepted on-line only at , and all notices will be sent via email. Candidates whose applications indicate the required education and experience most directly related to the position may be invited to continue in the selection process.
2. Pre-Background Questionnaire: Based upon review of applications received, those applicants who best meet the requirements indicated above will be asked to complete a Pre-Background Questionnaire.
3. Performance Test : Applicants passing the review of their pre-background questionnaire, will be invited to take the Online CritiCall Test (Pass/Fail). CritiCall is a computer based test that simulates a generic dispatch environment and designed to measure the abilities and skills critical for public safety dispatchers such as multitasking, prioritization, map reading, memory recall, comprehension and data entry. For additional information on the test, please visit The Criticall test may be waived for candidates accepted for lateral consideration. Candidates will be notified of the test period to take the test.
4. Oral Board Interview : Candidates passing the Performance Test will be invited to continue in the selection process, and forwarded to the hiring department for consideration.

Successful candidates must undergo a thorough background investigation including fingerprinting, computer voice stress analysis (CVSA), psychological evaluation, and a thorough medical examination. There are certain types of conduct, which will be automatic grounds for disqualification. Please read the information on the Disqualifying Criteria to help you identify some of the common areas of the background investigation process that may cause a delay or prevent you from competing in the selection process. For a list of Disqualifying Criteria, click Alternative Work Schedule City employees work a 4/10 workweek, Monday through Thursday 7am to 6 pm. City offices are closed on Fridays. For Police, Fire, and Nutrition employees, work schedule may differ. For benefit information, please click on the Memorandum of Understanding for the Municipal Employees' Association: 01 The supplemental questionnaire is used to further evaluate your experience and education to determine your eligibility for this position. Please answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questionnaire must also be described, in detail, on the "Work Experience" section of your employment application. Failure to complete the "Work Experience" section of the employment application will result in your application not being considered. Please do not refer your responses to your resume. A resume will not be considered in determining your qualifications. I have read and acknowledge the instructions stated above. 02 Do you have a high school diploma or GED? Yes No 03 Do you have at least one (1) year of public contact or clerical experience which demonstrates your ability to perform multiple tasks at the same time and use of short-term recall skills? Yes No 04 Please describe where you gained your experience. Your response must include: position title, agency and length of experience (number of years/months). 05 EXPERIENCE:Do you have experience in any of the following? Police, Fire/Rescue or Emergency Medical Service communications and operations Telecommunications or dispatching Dealing with individuals in stressful situations Direct compute entry of orally supplied information None of the above 06 Please descibe any data entry experience and indicate the type of equipment/software used. Put N/A if you do not have data entry experience. 07 Do you possess a California P.O.S.T. Certified Public Safety Dispatchers' Basic Course Certificate? Yes No 08 Do you have the ability to type at least 40 net words per minute? (If yes, attach typing certificate to your application.) Yes. The typing certificate is attached to my application. Yes. Typing ability will be tested at time of CritiCall exam. No. I do not have the ability to type 40 net words per minute. 09 If selected for this position, you will be required to work rotating shifts, including days, nights, weekends, holidays, and overtime as required. Are you able to comply with this provision? Yes No 10 There are factors that may disqualify you from competing for this position. Please refer to the Disqualifying Criteria for Police Dispatcher attached to the Job Announcement. By clicking here, I acknowledge that I have read and understand the potential reasons for my automatic disqualification from the hiring process. 11 Are you willing to undergo a thorough pre-employment character/background investigation? Yes No 12 Job Source Information: I first learned about this job through (mark one): City of National City Website City of National City Employee Visit to Human Resources Office Received email notification from Human Resources Internet Job Fair Other 13 If you answered "Internet", "Job Fair", or "Other" to the previous question, please describe in detail. For example, if you selected "Internet", please indicate which website. 14 APPLICANT'S ACKNOWLEDGMENT - NOTIFICATION VIA ELECTRONIC MAIL (E-MAIL) The City of National City's Human Resources Department uses electronic mail (e-mail) to notify applicants of important information relating to the status and processing of your application. We do so as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs. Therefore, as an applicant, you are hereby advised of the following:1. Ensure that the email address and contact information you provide is current, secure, and readily accessible to you. Do not share email addresses. Spam or other filters should be adjusted to accept our emails. We will not be responsible in any way if you do not receive our emails , i.e., for the non-delivery of email or if you fail to check your email box on a timely basis, etc.2. Read any notices we send carefully and in a timely manner. Follow further instructions if any. We recommend that you print and keep a hard copy of our notices for your records.I acknowledge that I have read, understand, and agree to the above. Yes No Required Question City of National City, CA

Job Tags

Holiday work, Full time, Temporary work, Part time, Work experience placement, Shift work, Night shift, Rotating shift, Afternoon shift, Monday to Thursday,

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