Medical Practice Manager Job at Undisclosed Company, Grand Rapids, MI

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  • Undisclosed Company
  • Grand Rapids, MI

Job Description

Job Description

Job Description

Hiring - Establish hiring protocols understanding, hiring strategies tools, and resources, including but not limited to do indeed zip recruiter Facebook google office signage, patient awareness, and communications. Strategic ad writing and development

Scheduling –

  • staff coverage staff schedule posted office policies for absenteeism time off request
  • strategizes annual calendar and patient days based on patient load and growth
  • evaluates needs to change the current schedule, including, but not limited to possible individual days for initial exams and consultations separating that from clinical procedures
  • Implement organized training, routine staff appreciation
  •  
  • TrainigUnderstand the concepts of “The Customer Comes Second”.

 

Staff Management – Getting to Know Your New Team

  • Staff evaluations immediately upon hire to understand each team member's personality and potential
  • Understand each staff member's role, current assignments, performance
  • evaluates current staff performance identifies responsibilities, strengths, and weaknesses
  • staffing needs identifies deficiencies and positions to hire
  • organizes training protocols assigns responsibility to each position,
  • regular performance reviews, identifying shortcomings and methods to improve monitor holding accountability
  • Regular staff meetings developing and assigning tasks.
  • Bimonthly full staff meeting minutes, agenda, assignment, and deadlines
  • Morning meetings, review the tasks from the day before, the day of, and day after
  • Monitor time clock and report payroll to the accountant

Operational Management

  • Weave® (Phone, texting, appointment reminders, voicemail) Mastering functions and constant dashboard monitoring. Complete the customization/ installation designing the communication tree of appropriate greetings, menus, and mailboxes
  • Orthotrac®. Office management software. Will need basic training but also will require a self-directed approach to understand the potential of all features
  • OrthoFi® and weave communications of
  • Identified needs for outsourcing
  • IT management/supervision and communications working with IT service
  • Facilities management evaluates current needs for maintenance repair and updates and organizes the use of current display monitors throughout the office for patient education and treatments available.

 

Financial Management

  • Understand profit loss reports,
    • Collections
    • Production and
    • Overhead
    • A/R
  • Communicate with accountants regarding banking, cash positions, and tax documents.
  • Monitor and evaluate collection protocols,
  • Sending monthly statements as needed
  • Monitors overhead and understands optimal allocations, such as marketing, staff overhead, and operational expenses
  • Evaluate overhead, target areas to reduce and develop budgets, delegates, and monitors
  • Responsible for payables
  • Delinquency protocols, understand, as an example, reasons for optimal delinquency
  • OrthoFi® experience a plus (third-party financing)
    • Must master patient presentation and monitor financial functions, reminders, communications, and reports
    • Develop and revise protocols for automated functions and scheduled messaging
    • Coordinate communications with phone system (Weave) messaging
    • Develop written protocols for all new patients’ financial communications and pending
  • Orthodontic management systems currently Orthotrac®
    • Understands all financial functions and generates daily, weekly, and monthly reports
    • Understands patient charting, and digital imagining
    • Understand communication functions, sending email templates for financial, treatment, and correspondence to dentists
  • Orthotrac® currently, soon to convert, most likely to Ortho II Edge® or Dolphin®

 

  • Production
    • reports,
    • monitor conversion rates,
    • weekly production and follow-up communications EOD EOW

 

Company Description

Welcome to our practice, where we set the standard for excellence in dental care across West Michigan. We're proud to be the first in the region to offer separate offices tailored for adults and children/teens, ensuring a focused and comfortable experience for all our patients.

Our Commitment to Excellence:
For over three decades, our dedicated team has been the cornerstone of our success. We’re honored to have had several team members retire after 25 years of exceptional service. As we welcome new members, we maintain our commitment to fostering both personal and professional growth within our team.

Leading Expertise:
Our doctor, a Mayo Clinic Graduate School of Medicine alumnus—one of only one resident selected each year—brings over 30 years of experience to our practice. This esteemed background underscores our focus on not just delivering top-notch care but also on understanding the deeper "Why" behind our work.

Invisalign:
We are proud to be West Michigan's most experienced Invisalign provider, with over 25 years of experience. We treat more than 95% of our adult patients with Invisalign, and we are seeing an increasing number of teens benefit from this innovative treatment.

Sleep Breathing Disorders:
Our doctor has over 25 years of experience in oral sleep appliance therapy too. we specialize in treating obstructive sleep apnea and snoring. Our therapies significantly enhance our patients' quality of life and overall health. Our 98% success rate is a sign of experience and is an EXCELLENT if not the BEST alternative to C-PAP and BiPAP therapy for most patients.

Company Description

Welcome to our practice, where we set the standard for excellence in dental care across West Michigan. We're proud to be the first in the region to offer separate offices tailored for adults and children/teens, ensuring a focused and comfortable experience for all our patients.\r\n\r\nOur Commitment to Excellence:\r\nFor over three decades, our dedicated team has been the cornerstone of our success. We’re honored to have had several team members retire after 25 years of exceptional service. As we welcome new members, we maintain our commitment to fostering both personal and professional growth within our team.\r\n\r\nLeading Expertise:\r\nOur doctor, a Mayo Clinic Graduate School of Medicine alumnus—one of only one resident selected each year—brings over 30 years of experience to our practice. This esteemed background underscores our focus on not just delivering top-notch care but also on understanding the deeper "Why" behind our work. \r\n\r\nInvisalign:\r\nWe are proud to be West Michigan's most experienced Invisalign provider, with over 25 years of experience. We treat more than 95% of our adult patients with Invisalign, and we are seeing an increasing number of teens benefit from this innovative treatment.\r\n\r\nSleep Breathing Disorders:\r\nOur doctor has over 25 years of experience in oral sleep appliance therapy too. we specialize in treating obstructive sleep apnea and snoring. Our therapies significantly enhance our patients' quality of life and overall health. Our 98% success rate is a sign of experience and is an EXCELLENT if not the BEST alternative to C-PAP and BiPAP therapy for most patients.

Job Tags

Bank staff, Immediate start, Day shift,

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