The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
Maintain equipment to promote continuous operation of IGT equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Join the WINNING TEAM at IGT Global! IGT is seeking a Lottery Field Services Technician in Flemingsburg, KY. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization.
IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):
Company vehicle to take home for work use only (Field Services only, depending on location)
Medical benefits on day one of being an IGT employee
12 paid holidays plus two floating holidays per year
three weeks of paid vacation per year, prorated first-year
401K with employer match and 100% vested on day one
Company-paid parental leave, life insurance, short-term disability and long-term disability
Gym membership reimbursement, free identity theft protection, and tuition reimbursement
High school degree or GED equivalent required.
1 or more years of experience in a customer service related position
1 or more years of experience in technical repairs
Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
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