Job Description

• Tampa, Florida
• DOP
• 3022497

Licensed Insurance Retention Agent

Position Location : Remote

As a Licensed Sales Agent you will assist customers with inquiries that will include; general policy information, enrollment assistance, benefit breakdown, billing review, and cross selling various ancillary products.

:

• Take inbound calls & make outbound calls to warm/hot leads or existing customers.
• Have interactive conversations with prospective and existing customers to showcase your active listening skills
• Effectively create customer need by conducting various probing techniques.
• Provide a high level of quality customer service in a high call volume environment.
• Accurately describe benefits and features for all available product lines.
• Follow documented processes and guidelines.
• Display salesmanship with the goal of one call close.
• Document systems properly to ensure accurate tracking and accountability.
• Ability to multi-task and work in multiple systems simultaneously
• Achieve all sales and call center goals.
• Assist with special projects that aid in the ongoing growth of the team- such as reviewing for effectuating polices, aiding in new phone/equipment implementation, becoming knowledgeable on new plans or industry updates.
• Work with internal departments in a professional manner to assist callers.
• Assist consumers with technical issues on the carrier's enrollment website.

Qualifications:

• HS Diploma or GED required.
• Valid insurance license with health component.
• Current continuing education requirements for license must be met
• Knowledge of successful selling techniques.
• Excellent oral and written communication skills.
• Outstanding customer service skills
• Must have an enthusiastic, flexible and assertive personality.
• Experience in a call center.
• Ability to sit for long periods of time.
• PC literate. Knowledge of Microsoft Office Suite Products is a plus
• Must be comfortable in a competitive goals driven sales environment.
• Must demonstrate multi-tasking and critical thinking skills regularly.
• Passion for helping people and developing strong sales relationships
• Conduct yourself in a professional manner at all times
• Ability to work independently and self-manage to requirements
• Good attendance is a must.
• Hardwired high-speed internet connection with a minimum download speed of 30mbps and upload speed of 20mbps with the ability to connect company supplied equipment via 2 Ethernet ports on existing modem/router.
• Ability to receive company equipment; and make sure it is assembled properly in a timely manner.
• All agents must have the ability to communicate with leadership via online chat, email and virtual meeting applications. This position requires agents to be very responsive during work shifts.
• Ability & flexibility to troubleshoot any connectivity issues with your local ISP
• A private home workspace where customer information can remain secure

To take advantage of our training a successful representative should possess all of the following skills and abilities:

• Competitive personality & an internal motivation - You need to have the drive to overcome customer objections and compete with yourself and other advisors to succeed and hit new goals.
• Ambitious sales-minded approach with strong interpersonal skills to build rapport with prospective customers
• Sales-minded, and open to connecting via phone and your network
• Goal-oriented, with a focus on achieving sales success
• Open and receptive to coaching and feedback
• Take control of your career and positively impact the lives of our customers.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com . Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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