Lending Care Associate, Member Support Auto Job at LendingClub Bank, Lehi, UT

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  • LendingClub Bank
  • Lehi, UT

Job Description

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

Lending Club is looking to hire a Member Support Associate to be a part of the Auto Operations Team. We are looking for experienced candidates with a passion and commitment to achieving operational excellence. An MS Associate will conduct a variety of business to business phone calls with optimal turn-around time to maximize back-end conversion.

What You'll Do

  • Execute business to business calls in fast past environment
  • Interact with lien holders, insurance companies, and stated places of employment
  • Accurate and Concise notations
  • High-level communication with Auto Credit team and leadership
  • Exhibit professional behavior during all interactions
  • Ability to meet and exceed outlined KPI's
  • Identify and report system bugs in a timely manner
  • Uphold compliance, regulatory, and QA standards

Pay for the position: $17.50/hr

Schedules for the position (subject to change):

Monday - Friday 7:00 AM - 4:00 PM

Flexibility with work from home and hybrid options.

About You

  • Candidate with 1+ years of experience in call center environment
  • High attention to detail required
  • History of solid performance in meeting metric goals. For internal candidates, metrics include quality assurance scores with minimal or no auto fails
  • Demonstrates leadership qualities of: driving performance, increasing accountability for individuals and teams
  • Experience working in a fast-paced environment
  • Strong multi-tasking skills required
  • Ability to work independently, as well as in a team; effectively and efficiently
  • A track record of exceptional attendance and punctuality
  • Excellent verbal and written communication skills

Virtual (Work from Home) Considerations:

LendingClub currently offers virtual, hybrid in-office, and fully in-office options so that you can request to work where you perform your best. We are asking for flexibility going forward as circumstances change and we evaluate transitioning teams back to work in the office. The following are requirements to perform this role virtually (work from home):

  • Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work.
  • Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed)
  • Be able to connect directly into your modem/router (not via wifi); ethernet cord provided
  • Be comfortable trouble shooting technical issues without in-person IT support
  • MUST live and work within 75 miles of the LendingClub office hiring this role.
  • While working, it is expected that you are not the primary caregiver to any pets, children or elderly.

Working Conditions

Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur.

What Makes LC different:

A great place to build your career

We want you to learn and grow with us. Onboarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level. Last year, 57% of our new Operations managers were promotions from within the company.

We celebrate individuality

Individual perspectives and experiences make us and our business better-there is no "typical" LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female, LGBTQ+, Black, Asian, Latinx, Jewish, parent, and veteran team members offer more ways to feel connected and supported within our LendingClub community.

You are worth it

We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes:

  • Generous paid time off
  • 401(k) match up to 4% ($5,000 per year max)
  • Wellness program with cash incentives and more!

Perks with purpose

We also offer a wide range of onsite perks to help you get the most out of your day.

  • Onsite gym, locker room, showers and a bike room
  • Public Caf in the building
  • Onsite barista for made to order coffee, smoothies and teas
  • Light-filled, colorful workspaces that encourage collaboration and innovation
  • Covered parking
  • Basketball courts and open field for sports activities
  • Healthy snacks and drinks

Position ineligible for visa sponsorship.

Check us out on social media!

LendingClub LinkedIn

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.

Job Tags

Visa sponsorship, Monday to Friday,

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