Job Description
As an Integrations Manager on the CS [Customer Success] Integrations team, you will be responsible for managing and applying technically driven integration solutions for both pre-sale prospects and existing customers. In your pre-sale efforts, you will support the Sales and Solutions teams in taking a prospect's vision of their tenant experience goals and work closely to determine viability and scope of said goals; using all the tools available with the VTS product suite. In working with existing customers, you will partner with our Tenant Advisory team to identify and resolve complex issues that are impacting customers across the full VTS portfolio through applying unique solutions derived from your subject and discipline expertise.
Every day you will work with support teams, solution specialists, development engineers, and quality engineers to manage, maintain, and deploy integration projects that are assigned to you. Your technical and leadership skills in combination with your passion for puzzle-solving will make you successful in developing and guiding exciting and innovative integration solutions for the marketplace. To thrive in this role you must have a proven track record in system-level experience across multiple software and hardware platforms. Your hardware platform knowledge will include exposure to Apple iOS, Android OS, and Linux-based devices; in addition to hardware associated with various access and people management systems. You will learn and become knowledgeable on the platforms that VTS integrates with for access control, work order management, payments, and smart home technologies. Your knowledge in IP based devices will allow you to understand, design within, and troubleshoot hardware in a typical customer network. You will also be looked upon to write, maintain, and review knowledge base documentation to assist VTS's general and specialized support functions to be more self sufficient. Ideally you will have experience in working in buildings, directly with property managers, commercial building staff, along with access control, infrastructure, and IoT integrators as this will be invaluable in your success; there will be many opportunities for client communication and engagement. You will have hands-on experience in several access control, visitor, and elevator management systems. Here's what you can expect as an Integration Manager:What VTS Values & How We Show It:
About VTS:
VTS is the industry's only technology platform that unifies owners, operators, brokers, and their customers across the commercial and residential real estate ecosystems. In 2013, VTS revolutionized the commercial real estate industry's leasing operations with what is now VTS Lease. Today, the VTS Platform is the largest first-party insights and collaboration engine in the industry, transforming how strategic decisions are made and executed by real estate professionals across the globe.
With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through our platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE.
VTS maintains offices in New York City, London, Toronto, Chicago, San Francisco, and San Diego.
To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS or LinkedIn.
Pay Transparency
At VTS, we pride ourselves on articulating a clear and transparent philosophy around equitable, impartial compensation that will allow us to recruit and retain an exceptional team. Base salary is market-driven at the point in time of offer and is based on tier 1 market data. The salary for this role will range between $100,000 to $115,000 and is determined by a few factors including your skills, prior relevant experience, quality of interviews, leveling, and geography.
EEO Guidelines
VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
All your information will be kept confidential according to EEO guidelines. For more information about what we collect and how we use it, please refer to the Candidate Privacy Statement.
If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at ta@vts.com
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