Field Service Manager
In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance. The work model for the role is onsite in Cary, NC You will be mainly accountable for: Achieve all SOW milestones and deliverables within specified time frames and contractual obligations. Address issues with Supplier’s workers promptly to maintain service levels and quality. Install, maintain, repair, and commission equipment for power delivery, control systems, and power quality systems. Serve as the primary on-site representative to the ABB end customer and other ABB field personnel. Assist customers with technical understanding, reliability improvement, and cost reduction. Maintain documentation, complete reports, and travel up to 60% of the time, primarily within the VA, NC, SC, GA, FL region.
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. myBenefitsABB.com
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