Job Description

Michigan Milk Producers Association (MMPA) is actively interviewing for a D365 Business Systems Support Analyst to join our IT Team in our Novi, MI Headquarters.

The primary focus for this role will be to document process, provide technical support, and train users on the use of MMPA’s business systems (Primarily Microsoft Dynamics 365 Finance & Operations). The business area of focus will vary based on the candidate's experience with either supply chain or financial activities. This position will gather business requirements for upcoming software integrations and extensions as well as contribute to gap analysis related activities for both current and future acquisitions. A dedication to training and growth of the user base through various methods of end-user training is paramount to the success of this position.

Who are we?

The Michigan Milk Producers Association (MMPA) – established in 1916 – is a dairy farmer-owned and operated milk marketing cooperative and dairy processor. As the 10th largest dairy cooperative in the U.S., MMPA serves dairy farmers throughout Michigan, Wisconsin, Ohio, and Indiana.

MMPA and its subsidiaries (Middlebury Cheese Company and Superior Dairy) operate dairy plants in Michigan, Indiana, and Ohio. We offer a range of nutritious food options, including fluid milk, cheese, ultra-filtered milk, ice cream, butter, nonfat dry milk, cream, and condensed skim milk, promoting health and well-being.

We offer:

• Competitive salary
• Health and wellness benefits with medical coverage through Blue Cross Blue Shield, including mental health benefits
• Disability insurance
• PTO
• Retirement including 401k with employer contributions
• Personal and professional growth opportunities
• Employee appreciation events and recognition awards
• Employee wellness initiatives
• Employees feedback and suggestion forums

Job Responsibilities:

• Troubleshoot user issues within Microsoft Dynamics 365 Finance & Operations (D365)
  1. This can occasionally include night and weekend incidents
  2. This may also require communication with 3 rd party support.
• Work with users to identify potential targets for software development
• Document existing business processes, create user training materials, train users
• Occasionally lead process improvement projects
• Create and modify business workflows within Dynamics 365.
• Configure new and existing features within D365 to fit expanding and evolving business processes
• Assist with User Acceptance Testing (UAT) of system modifications and new development
• Assist with user access and permissions modifications within Dynamics 365
• Assist with gap/fit analysis for new acquisitions and legacy software sunsetting

Qualifications and Skills

• Bachelor’s degree in computer science, business, supply chain, or finance
  1. Or equivalent experience within these areas of a business
• Prefer 1 or more years’ experience with Microsoft Dynamics 365 Finance and Operations
  1. Prefer experience with supply chain, manufacturing, finance, or accounting
• Prefer 1 or more years’ experience documenting functional requirements, workflow, and/or translating business/functional requirements to technical specifications for system improvements
• Communication is key. Must be able to effectively communicate verbally and in writing

Join us in maintaining the highest standards in the dairy industry! Apply now and become part of our dynamic MMPA team!

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.

This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice.

MMPA provides the opportunity for meaningful work that makes a difference in the dairy industry and in our communities. The diverse talents and perspectives of our employees help us to meet the needs of our member farms and the customers we serve.

MMPA is an equal opportunity employer.

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