Customer Service ( Remote work) Job at Path-Arc, Arlington, VA

cnhnYkFKMEhBY2JvZmpFZkh4a2ZNTk5kN1E9PQ==
  • Path-Arc
  • Arlington, VA

Job Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

  • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team target goals
  • Record, organize and file customer interactions and account changes
  • Able to up-sell if needed
  • Able to schedule call back and appoints to resolve customer needs

Requirements

  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and other communication platforms
  • Basic computer skills and experience
  • Able to multitask
  • Excellent time management and prioritization skills
  • Ability to listen actively, relay information, and answer questions and/or concerns.
  • Customer-focused for positive customer experience and resolution
  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)

Benefits

  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)

Job Tags

Full time, Remote job, Work from home, Flexible hours,

Similar Jobs

Wegmans Food Markets

Pharmacy Support Center Representative Job at Wegmans Food Markets

 ...required for up to 6 weeks at our corporate offices. Upon completion of training, this position is work from home. The job of the Pharmacy Support Center Representative is to provide support by acting as a liaison between Wegmans customers and all store Pharmacies. By... 

Square Enix America

Operations Support, Night Agent Job at Square Enix America

 ...account information and network information. Must be able to work non-traditional hours (typically 8 pm to 5 am and including...  ...20 pounds. This expectation holds true for the current work-from-home environment. Benefits Annual Salary:$28.00 per hour... 

FingerPaint Marketing

Associate Creative Director, Art Job at FingerPaint Marketing

 ...hundreds of Fingerpainters who define us, we've reimagined what it means to be a healthcare and wellness advertising agency. Here, creativity happens naturally-we attract top talent and give them a space to grow and collaborate. This role is largely remote, however it... 

Jobot

Property Accountant (Commercial) Job at Jobot

 ...known powerhouse within the Real Estate space. With Commercial properties spanning over 20+ states, they are continuing to expand their...  ...sales tax returns for assigned propertiesEnsure compliance with accounting standards and company policies and proceduresAssist with the... 

Takeda Pharmaceutical

Executive Director, Global Program Leader (GPL) - Leadership in a multinational pharmaceutical company (Hiring Immediately) Job at Takeda Pharmaceutical

 ...Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as an...  ...our Cambridge office. At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a...