Job Description

Position: Customer Service Agent

Location: In Office - Fort Lauderdale

Type: Full-Time (Friday - Tuesday 10am-7pm Schedule)

About Us:

We’re seeking a dedicated and detail-oriented Customer Service Agent to join our team and provide exceptional support to our clients through online ticket systems like Zendesk. If you have a knack for problem-solving, excellent writing skills, and a passion for helping customers, we’d love to hear from you!

Responsibilities:

• Respond to customer inquiries and service requests via Zendesk in a timely and professional manner.
• Identify and resolve customer issues effectively by researching solutions or escalating as necessary.
• Maintain accurate and thorough records of all customer interactions.
• Ensure written responses are clear, grammatically correct, and free from errors.
• Work collaboratively with other team members to improve customer support processes.
• Stay updated on company products, services, and policies to provide accurate information to clients.

Qualifications:

• Excellent written communication skills, including proper spelling and grammar.
• Strong problem-solving skills and the ability to think critically.
• Previous experience using Zendesk or similar ticketing systems is a plus.
• Ability to handle multiple inquiries simultaneously while maintaining attention to detail.
• A proactive attitude with the ability to work independently and as part of a team.
• Customer-focused mindset with a commitment to providing exceptional service.

What We Offer:

• Competitive compensation
• Opportunity to work with a supportive and collaborative team
• Room for professional growth and development

How to Apply:

• If you’re passionate about delivering top-notch customer support and meet the qualifications above, we want to hear from you! Please submit your resume and a brief cover letter highlighting your experience and why you’re a great fit for this role.

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