Job Description

Job Description

Pay between $16 and 20 per hour. Full-time hours that could include, nights, weekends, and holidays.

Join the Slumberland Team! As a family-owned company, we've always recognized the importance of putting people first, in everything we do. At Slumberland, you'll find fulfillment at work, surrounded by people who care about you, and encourage you to be your best.

Customer Care Representative Job Highlights

Slumberland offers best in class benefits including:

• Full Benefits Package: Medical, Dental, Vision, and more
• Up to 3 weeks of paid time off in your first year, plus 24 hours of PTO given on first day
• 401K Retirement and Profit Sharing
• Tuition Reimbursement, Training & Career Development, Advancement Opportunities
• On-demand access to your earned wages through DailyPay! This optional benefit allows you access your pay when you need it ... daily, weekly or whenever a need arises. Access your pay when you need it!
• Generous Merchandise Discount
• Potential Franchise Ownership
• Paid Holidays
• No-cost mental health and wellbeing support through our Employee Assistance Program
• Employee Referral program

Customer Care Representative Job Duties

The Customer Care Representative enthusiastically facilitates the process of sales, check out, payment, product fulfillment, delivery, and ensures a positive Slumberland experience for our customers.

• Passionate about customer experience with the ability to cultivate loyalty and satisfaction through exceptional customer service and support
• Process web orders; communicate to stores and customers via email and phone on order completion or issues
• Manage incoming chat sessions for the entire organization via chatting personally with the customer or connecting them to a store employee
• Self-motivated to solve problems and find the best possible solutions to balance customer expectations and company interests
• Become a subject matter expert on the products and services offered, practicing selling strategies, and achieve performance objectives set by the leadership team

Requirements

Customer Care Representative Job Requirements

• High school diploma and a minimum of one-year administrative or customer service experience
• General working knowledge of Microsoft Office and Outlook with proven success in office communication techniques
• Retail software and ECommerce experience preferred
• Ability to prioritize tasks and demonstrate high level functioning under pressure
• Ability to use hands for typing for up to 10 hours per day
• Available to work a flexible schedule, including weekends, evenings and holidays

Job Tags

Hourly pay, Holiday work, Full time, Flexible hours, Night shift, Afternoon shift,

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