Job Description

About our Company

We’re a title company built for today. With digitally native tools, process improvement, and transparent pricing, we’re tackling the antiquated title industry head-on. We think it’s time that the 150-year-old title industry was brought into the 21st century. Closing on a real estate transaction should be simple, efficient, and clearly and fairly priced.

Join Us: We are a team of smart, driven individuals with a passion for disrupting title insurance and modernizing the closing experience. We are looking for new team members to join our growth and share our mission.

Client Success Specialist

As a Client Success Specialist, you will be responsible for ensuring that clients have a positive experience with the company. This role focuses on increasing our client success metrics, increasing client satisfaction and review scores, and fostering long-term relationships. 

What you will work on:

• Work closely with our Ops and Client Engagement teams to ensure smooth onboardings and first files for all clients
• Be a source of proactive outreach for agents, clients, and lenders on every file
• Ensure that every buyer and seller is confident with the details of their closing and with the mechanics of money movement
• Manage day-of-closing escalations, addressing notary delays, document discrepancies, and signer inquiries to ensure a smooth and efficient signing experience.
• Provide assistance to our frontline teams through email and phone outreach
• Work closely with our President and Senior Director of Ops on service initiatives
• Take responsibility for every agent and client coming through Blueprint so they come to the closing table with knowledge and confidence

What we are looking for in you:

• 2+ years of customer service experience in a phone/zoom based environment
• Strong emphasis on proactive customer success
• 3+ years experience in real estate
• Zendesk and Hubspot experience a plus
• Title and escrow experience a plus
• Ability to work proactively on problem-solving, multi-task, identify priorities, and respect the urgency of critical items
• You demonstrate excellent customer service skills, and have strong communication and grammar skills
• Ability to handle problems calmly and professionally
• Excellent teamwork skills

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