Client Success Specialist Job at Blueprint Title, Nashville, TN

cGhFU0FwNEdBOExvZXpBWUh4d1VNOTFlN2c9PQ==
  • Blueprint Title
  • Nashville, TN

Job Description

About our Company

We’re a title company built for today. With digitally native tools, process improvement, and transparent pricing, we’re tackling the antiquated title industry head-on. We think it’s time that the 150-year-old title industry was brought into the 21st century. Closing on a real estate transaction should be simple, efficient, and clearly and fairly priced.

Join Us: We are a team of smart, driven individuals with a passion for disrupting title insurance and modernizing the closing experience. We are looking for new team members to join our growth and share our mission.

Client Success Specialist

As a Client Success Specialist, you will be responsible for ensuring that clients have a positive experience with the company. This role focuses on increasing our client success metrics, increasing client satisfaction and review scores, and fostering long-term relationships. 

What you will work on:

  • Work closely with our Ops and Client Engagement teams to ensure smooth onboardings and first files for all clients
  • Be a source of proactive outreach for agents, clients, and lenders on every file
  • Ensure that every buyer and seller is confident with the details of their closing and with the mechanics of money movement
  • Manage day-of-closing escalations, addressing notary delays, document discrepancies, and signer inquiries to ensure a smooth and efficient signing experience.
  • Provide assistance to our frontline teams through email and phone outreach
  • Work closely with our President and Senior Director of Ops on service initiatives
  • Take responsibility for every agent and client coming through Blueprint so they come to the closing table with knowledge and confidence

What we are looking for in you:

  • 2+ years of customer service experience in a phone/zoom based environment
  • Strong emphasis on proactive customer success
  • 3+ years experience in real estate
  • Zendesk and Hubspot experience a plus
  • Title and escrow experience a plus
  • Ability to work proactively on problem-solving, multi-task, identify priorities, and respect the urgency of critical items
  • You demonstrate excellent customer service skills, and have strong communication and grammar skills
  • Ability to handle problems calmly and professionally
  • Excellent teamwork skills

Job Tags

Similar Jobs

Ep Kids Cool

English teacher & curriculum design Job at Ep Kids Cool

 ...broadcasting classes, piloting/testing class, offline in-class tutoring, film/video for pre/after-classes content, and maybe also VIPKID marketing activities photos/videos;Able to design and develop teaching related curriculum and courseware for classes;Preferable knowledge... 

Veteran Hiring Solutions

Production Scheduler Job at Veteran Hiring Solutions

 ...As a Production Scheduler, you are the strategic link between customer demand, production efficiency, and on-time delivery . Your expertise in planning, problem-solving, and coordination keeps operations running smoothly while balancing customer needs and internal... 

Texas Physical Therapy Specialists

Physical Therapist - Sports Job at Texas Physical Therapy Specialists

Overview: Join the company with the largest number of Board Certified Orthopedic and Sports Physical Therapist Specialists in Texas! Voted Best Places to Work 2023 & 2024! 4+ star employer as rated on Glassdoor!~ Use the link to see what our team members... 

Scott Humphrey Corporation

Senior Field Engineer Job at Scott Humphrey Corporation

 ...Senior Field Engineer Scott Humphrey has partnered with a large and reputable general contractor to assist in finding a Project Engineer for their headquarters in Austin Metropolitan Area. As Project Engineer you will be an integral part of a team that oversees the... 

Holly Poultry

Grounds Maintenance/Facilities Technician Job at Holly Poultry

 ...intercity grocery stores to national restaurant chains and food service distributors.BE PART OF OUR TOMORROW!We are hiring a Grounds Maintenance / Facilities TechnicianWe are seeking a dedicated and hardworking Grounds Maintenance / Facilities Technician to ensure the...