Chat Representative Job at Leading Edge Connections, Tampa, FL

cUJBZkI1OEhCOExoZkQwWUZCd1dOOUpkNkE9PQ==
  • Leading Edge Connections
  • Tampa, FL

Job Description

Job Description - This is a Remote Position 

Leading Edge Connections, LLC. is a full-service virtual Contact Center outsourcing company built FOR The People! All our teams are 100% Native Virtual (work at home) and always will be! No more stuffy offices, or cubicles when you join the LEC Family. You have to choice to create your own home office space and work with diverse clients!

Do you love talking all things music? Does helping other fans get their questions answered sound like a fun job? Well you are in luck! We are looking for experienced customer support reps who are great at typing and up to date on all the current music artists. You must be able to work at top speeds on the computer and have a fun-loving attitude! Check out our opportunity below!

We are looking for passionate individuals interested in being part of an awesome team in the music industry. Our representatives play an important role in helping fans via ticketing. This includes purchasing merch, password resets, website assistance and troubleshooting, and more.

If you're an individual that is passionate about music and helping others, we encourage you to apply!

Qualifications:

  • Must have a LOVE of music! The biggest artists we represent are in Pop and Country
  • 1-3 years call center chat experience required
  • Technical experience strongly preferred, experience in  Zendesk is a definite plus
  • Ability to type 30 wpm with 90% accuracy or above consistently
  • Strong messaging communication skills, active listening abilities
  • Ability to work independently and utilize resources to resolve customer issues
  • Great understanding of text and chat acronyms
  • Have excellent grammar, but also know when to use the lingo
  • Previous work from home experience preferred
  • Understanding of contact center support metrics and ability to implement actions for improvement

· Must have a High School Diploma or equivalent

Hardware/Software Requirements:

  • Your own computer
  • Processor: Intel® Core™ i5 5200 Series or greater ( must have 4 cores )
  • Memory: 8GB on Windows 10 or higher / 10 64 bits
  • Screen Resolution: 1280x768 or higher, dual monitors required with webcam
  • USB headset
  • NO Chromebooks, iPads, MacBooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
  • Must be hardwired to router
  • Firewall must be enabled (Will be checked prior to allowing login to system)

Responsibilities

  • Express genuine empathy and concern for your customers' issues and address as if they were your own
  • Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
  • Ability to identify high-risk customer situations and escalate appropriately without hesitation
  • Able to keep up with multiple chats at a time
  • Accurately document all required information and chat details in the ticketing system
  • Respond to and resolve open issues in an appropriate timeframe
  • Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
  • Ability to multi-task using multiple systems
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Job Type: Full-time

Pay: $13.00-$15.00 per hour 1099 contract

Hours:  9:00am-6:00pm EST - some weekends required. Hours may change depending on busy times and client needs 

Benefits:

  • Work from home

Experience level:

  • 2 years

Work setting:

  • Remote

Job Tags

Hourly pay, Full time, Contract work, Remote job, Home office, Weekend work,

Similar Jobs

ProCleaning Solutions

Office Cleaner Job at ProCleaning Solutions

Part-time evening cleaner needed for office building in the Strip District. Monday through Friday evenings. Start time is at 5pm, approximately 3 to 4 hours per night. Applicant must be able to pass a background check and drug test and be reliable. No experience... 

Blue Collar Services

Licensed Elevator Repair Mechanic Job at Blue Collar Services

Job Description: Elevator Service Repair Mechanic Location: Vancouver, WA Responsibilities: - Install, maintain, and repair elevators, escalators, and other lift systems. - Troubleshoot and diagnose issues with hydraulic and mechanical systems. - Perform... 

Prince George's County, MD Government

SYEP Positions (Ages 16-17) Job at Prince George's County, MD Government

 ...experiences in community organizations, private sector companies, and government agencies. Opportunities may be: In-Person - Participants...  ...AND BACKGROUND CHECK) A 911 Call Taker Trainee is an entry-level to full performance technical position responsible for... 

Diamond AdvanEdge

Entry Level Marketing Job at Diamond AdvanEdge

 ...entrepreneurial-minded leaders to join our Entry Level Marketing team to assist our clients with...  ...clients, we are looking to fully cross train the right individual for a managerial role...  ...Perks: Growth opportunity Paid training Energetic work environment... 

Ryder System, Inc.

Truck Driver CDL A Home Daily Job at Ryder System, Inc.

 ...Immediate opening for a Home Daily Class A CDL Flatbed Truck Driver and we want the right Driver to join us at Ryder in Detroit, MI See and Hear from a Ryder Employee who Drives for Us Here: Ryder. Careers.video/ Flatbed. Safety For More Inf CDL, CDL A, Truck Driver,...