Job Description

· ESSENTIAL FUNCTIONS:

· Reports to work on time, as scheduled, in proper uniform with nametag, and with a positive and cooperative attitude ready to serve the guests.

· Is held accountable for cash drawer and all variances.

· Signs in with supervisor who will assign side duties and service station.

· Completes side duties as directed. Checks station, cleans and sets up table tops, cleans chairs and sweeps the dining area and work area as necessary or assigned by your supervisor. Always clears dirty items from assigned tables and stacks them properly on tray or bus tubs. Cleans and resets any departure table immediately with clean caddy and condiments to not keep guests waiting.

· Sets-up the cash register and the designated workstation. Obtains and distributes all requisitioned supplies, and stocks and cleans all designated work areas

· Handles the settlement of guest checks as either:

· Credit Card: verifies guest’s signature on check against signature on credit card, expiration date, note charge, approval code on proper credit card voucher. Obtains the guest’s signature, the charge voucher and returns it to close the check and pay out any gratuity to the proper party.

· Cash: makes proper change and closes out the check.

· Strives to obtain the goal of 95% positive guest comments, based on guest comment cards.

· Refrains from arguing with guests. Apologizes as appropriate (“I am sorry, let me ask my supervisor to assist you.”)


· Prepares deposit envelope at end of shift, listing separately credit cards and cash sales. Deposits the envelope in the drop safe located at the front desk and has the drop witnessed and initialed by a supervisor on duty.

· Reports any unusual occurrence to supervisor.

· Maintains through knowledge of the menu and is able to answer questions knowledgeably and to make recommendations and up-sell products.

· Picks up kitchen orders as soon as possible to ensure that the food is served at the right temperature. Picks up the correct orders, inspects items to ensure that everything ordered is correct and ready to be served.

· For “to go” orders, ensures everything ordered is placed in the bag properly and neatly and that the condiments and bag etc. are clean and in good order. Presents completed orders to the guest with a smile and says, “Thank you for coming to Best Odds. Enjoy your meal. It was our pleasure to serve you. We look forward to seeing you again!” or any other phrase as directed.

· Prepares, in accordance with our standard recipes: iced tea, coffee, and any other items as directed.

· Ensures that no order leaves the kitchen without a printed dupe.

· Follows all recycling and waste procedures and place all trash, food, and recyclables in the correct receptacles.

· At the end of the shift, leaves workstation clean and ready for the next shift’s team member.

· Provides exceptional customer service.

· Works safely, following all established safety rules and regulations.

· Follows all relevant policies and procedures.

· ADDITIONAL FUNCTIONS:

· May be required to participate in daily service operation.

· Performs other duties as assigned.

· REQUIREMENTS:

· Prior cashiering / money handling experience required.

· Must possess good communication skills

· Must be able to work weekends, holidays and nights as needed

· Must be able to learn and operate POS (point of sale) computer system

· Must present an overall professional appearance and report to work in appropriate attire

· Must be reliable, able and willing to learn and follow instructions.

· Must be able to learn specific job duties and complete detailed work assignments, and to maintain knowledge of basic concepts and techniques.

· Must be able to handle pressure during peak business periods..

Qualifications:

· Must be able to speak, read and write English

· Over the age of 18

Supervisory Responsibility:

None

Work Environment:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Physical Demands:

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

Preferred Education and Experience:

· High school diploma, GED, or equivalent experience preferred.

Job Tags

Holiday work, Immediate start, Flexible hours, Shift work, Night shift, Weekend work,

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