Job Description

Job Description

Job Description

Schedule : Part-time or Full-time; Monday – Friday (Oahu residents only)

Job type: Temp to hire; Remote with occasional in office trainings

Pay Rate: $20/hour

About the Role
Care Coordinator provides intake, phone, referral, and clerical services for the Referral
and Treatment Call Center. They provide real-time, effective information and referral services

and intake screening to anyone in Hawai’i in need of substance use treatment and
mental health support/services.

Essential Duties and Responsibilities
• Answer incoming phone calls, text messages, email correspondence, and live-web chat requests
• Complete a client profile, intake, and screening
• Provide supportive counseling, crisis assessment, screening, and coordination of client services
• Utilize motivational interviewing, trauma-informed principles of care, and other modalities
• Review and verify applicable agency and program requirements for referrals
• Assess and review pre-treatment services are completed for all client self-referred
• Participate in quality assurance checks with CSAC Sr. Care Coordinator and/or Clinical
Supervisor to perform client follow-up
• Conduct clinical review and assessments based on clients individualized behavioral
health needs
• Sufficient knowledge on program procedures and requirements for providing accurate
and quality service

Other Functions
• Deliver high-quality, accurate and effective information and referrals for SUD and mental
health services;
• Perform data entry on updates and new resources;
• Informed on program safety and emergency response protocols
• Performs other duties as assigned.

Education or Experience:
• High school diploma or GED required, some college course work in social work, human
services, public administration, or public health highly preferred
• At least 1 year of direct service experience working in social/human services/non-profit
organizations (not necessarily related to SUD/Mental Health Coordination)
• Previous working experience in client services via nonprofit organizations or social
service providers, preferred
• Demonstrated ability with a variety of computer applications, including MS Office and
database software

Job Tags

Full time, Temporary work, Part time, Work experience placement, Monday to Friday,

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