Job Description
Care Coordinator Location: Remote
Duration: 5-6 months
Description: Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Client, a subsidiary of Client helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. Services are centralized in our two custom-designed facilities outside of Dallas and Houston, Texas, Client helps manufacturers rethink how far their products can go. Client is now expanding into the Little Rock, AR market. What is expected of you for success in your role
Skills: Capable of multi-tasking on computers while conversing with patients via telephone in a cubical setting •Strong attention to detail and quality documentation
Exceptional verbal communicator with friendly tone, empathy and customer centric focus
Independent worker and self-starter with solid time management skills and ability to work with high volume production teams
Continuous learner with a desire to move into a senior level role
Solid work ethic and driven to achieve daily/weekly metrics
Adherence to company attendance policies
Education: High School education required
2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
Knowledgeable of insurance billing methods and general pharmacy operations a plus
Ability to properly utilize all computer systems including Word, Excel, MS Outlook, Company Proprietary Software (DiseaseTrak), and Cisco telephone software.
Skills: Required Customer service
Problem resolution
Insurance billing
Pharmacy
EDUCATING Languages: English( Speak, Read, Write )
Minimum Degree Required: Completed High School (Diploma or GED)
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Job Tags
Local area, Flexible hours,